SHIPPING GUIDELINES
If you decide to pack up and ship your drive yourself, here are some helpful pointers to ensure safe arrival.
You can find our shipping address and location map here.
Red Box Program
Just call us up (1-877-501-4949) and we'll ship out a box with everything you will need.
Bare Drives
- Please make sure to only touch it on the sides. Avoid any contact with the PCB (Printed Circuit Board) on the bottom of the drive.
- Mandatory: Put the drive in an anti-static bag (see photo).
- Using a sizeable box, put several inches of padding on all sides around the drive.
- Double-boxing is a good idea. DO NOT use shipping peanuts, as they are unsuitable for the task.
- Use tracking and insurance for your (courier) shipment. Avoid ground shipping.
Place drive in anti-static bag and position in a padded shipping box (top padding not displayed)
External Drives
- Make sure to include the power supply (if applicable).
- Using a sizeable box, put several inches of padding on all sides around the drive.
- Double-boxing is a good idea. DO NOT use shipping peanuts, as they are unsuitable for the task.
- Use tracking and insurance for your (courier) shipment. Avoid ground shipping.
Whole Computers
- Please be absolutely sure that it is necessary to send the whole computer.
- A technically-inclined friend or colleague may be able to help you with removing the drive from your system.
- If you need to send a laptop, please make sure to include the power cable.
- If required, we can provide shipping materials for laptops for a small fee.
- For whole desktops or tower computers being shipped to us, consider having it professionally packed and shipped to prevent damage in transit.
Our Shipping Address
The Data Rescue Center
307 Ray Street
Pleasanton, CA 94566