If you decide to pack up and ship your drive yourself, here are some helpful pointers to ensure safe arrival.

Our Shipping Address

The Data Rescue Center
1599 Greenville Road
Livermore, CA 94550

Shipping Form PDF - Download

Click the PDF icon to download our Client Information Form, complete and sign the form and include a copy with your shipment.

Contact us with any questions you may have.

Bare Drives

• Please make sure to only touch the drive on the sides. Avoid any contact with the PCB (Printed Circuit Board) on the bottom of the drive.
• Put the drive in an anti-static bag (see photo). This ensures your drive won't incur static charge damage while in transit.
• Using a sizeable box, put several inches of padding on all sides around the drive.
• Double-boxing is a good idea. 
• DO NOT use shipping peanuts, as they are unsuitable for the task.
• Use tracking and insurance for your (courier) shipment. 
• Avoid ground shipping.

Place drive in anti-static bag and position in a padded shipping box (top padding not displayed)

External Drives

• Make sure to include the power supply (if applicable).
• Using a sizeable box, put several inches of padding on all sides around the drive.
• Double-boxing is a good idea. 
• DO NOT use shipping peanuts, as they are unsuitable for the task.
• Use tracking and insurance for your (courier) shipment. 
• Avoid ground shipping.

Whole Computers

• Please be absolutely sure that it is necessary to send the whole computer.
• A technically-inclined friend or colleague may be able to help you with removing the drive from your system.
• If you need to send a laptop, please make sure to include the power cable.
• If required, we can provide shipping materials for laptops for a small fee.
• For whole desktops or tower computers being shipped to us, consider having it professionally packed and shipped to prevent damage in transit.

All packaging materials are shipped to you, and includes 2-day shipping back to our facility.

Red Box Kit includes shipping to you and back to us, box with custom anti-static foam (to safely ship your drive) as well as the seal labels for the box).

Please call to enquire about our Red Box Program.

Call 1-877-501-4949

This is for U.S. Domestic addresses only.